Understanding + Listening + Sharing + Communicating = Multicultural Competence

OHSU Multicultural Training: leading through awareness

previous

Introduction

“Diversity is defined as cultural differences in values, beliefs and behaviors including nationality, ethnicity, gender, age, physical characteristics, sexual orientation, economic status, education, profession, religion, organizational affiliation, and any other cultural differences learned and shared by a group of interacting people”. Janet M. Bennett, Ph.D, © 2006

Expansion Topics:

  • Cultural sensitivity involves understanding, appreciating, and respecting each patient’s cultural values, beliefs and practices.
  • Culture, race, gender, sexual orientation, social class, and spirituality are an important part of what makes each person unique.
  • Members of the healthcare team need to demonstrate an awareness, sensitivity to, and acceptance of each patient’s uniqueness.
  • Cultural sensitivity begins with self awareness of your own beliefs, values & practices.
  • Views about health, illness, and health care
  • Family and community relationships
  • Gender
  • Sexual Orientation
  • Presence of a disability
  • Language and communication styles
  • Food preferences
  • Religion
  • Views about birth and death   
  • Know what language the person uses and/or prefers
  • Use interpreters effectively
  • Use words that are understandable
  • Watch for visual cues
  • Ask questions in more than one way
  • Present information in various ways
  • Verify patient’s understanding
  • Demonstrate a procedure and then ask the patient to demonstrate it back to you
  • Be patient!
  • Explain the purpose & goals of the session to the interpreter
  • Speak in short sentences
  • Use simple language
  • Avoid medical & technical terms
  • Encourage translation of the patient’s own words
  • Interpreter should refrain from inserting his/her own ideas or interpretations
  • Check the patient’s understanding
  • Look and speak directly to the patient
  • Listen to the patient and watch his/her response
  • OHSU has a Medical Interpreter Service that will provide translation services 24/7
  • Please contact the OHSU paging operator whenever an interpreter is needed
    • Diversity in four layers

    Voices

    Please click on a thumbnail to learn about how the OHSU Diversity Council finds Multicultural Competence important:

    Valerie Palmer Sima Desai Samia Saad Xueei Wu Maria Elena Ruiz

    Core Concepts

    Video

    The following is a video about providing patient centered care, with focus on issues of ethnicity and national origin.

    At OHSU, we also want to acknowledge that culturally competent care also includes the ability to provide effective and appropriate care based on other elements of diversity, including gender, sexual orientation, and disability, among others.

    Following the video we will provide additional resources to help you consider how best to serve various communities of interest.

    Closing Comments

    This is a message from OHSU President and other senior staff at OHSU. At first there are text descriptions followed by the pictures, the pictures will be replaced by equally sized- PNG formatted messages which, in time, will become video messages.

    View here:

    Joe Robertson, OHSU President. President Joe Robertson.

    Assesment

    here goes the auto-PDF download link  (?)

    next
    about the Multicultural Training Program

    This program is brought to you by OHSU Diversity and was developed in coordination with the Career Development Center (CDC). The CDC offers a wide array of training programs ranging from basic computer skills to project management workshops. Additional services in career counseling are also offered in our support of the OHSU 2020 Mission.