Between 2013 & 2014, I worked as a Learning & Design Strategy Consultant for the Culture and Capability Team of ASB in Auckland, New Zealand.

In this role, I developed extensive relationships with external vendors and outsourcing partners. As a Learning Design Consultant, in 2014, I saved ASB Bank in New Zealand over NZD $460,000 on the design, development and deployment of the continuous improvement initiative Worksmart Essentials Training Program across the 4,700+ strong workforce of ASB Bank across New Zealand.

 

WorkSmart_HighLevel

High Level Overview of WorkSmart Essentials, 2014.

 

Desired High Level Learner Outcomes of WorkSmart Essentials

High Level Learner Outcomes of WorkSmart Essentials, 2014

 

Initial Draft of Learning Objectives & Outcomes (Institutional KPI Balancing)

Initial Draft of Learning Objectives & Outcomes (Institutional KPI Balancing), 2014

 

Storyboard & Wireframe:

 

WorkSmart Essentials Storyboard

 

 

Between 2013 and 2014, over 70% of my responsibilities lied with my manager-once removed, the Head Of Learning & Development and drafting all of the  design and development of the 2014 Capability & Learning Strategy for ASB Bank.

 

Strategy work was done weekly with monthly workshops to all of Learning & Development (3 groups, 25+ people). Here are photos of these workshops:

 

LearnerCentred_DesignStrategy

I developed the Learner-Centered Strategy in 2014 for ASB Bank. This was the initial near-shoring of a process towards Design Thinking.

 

 

Other reports in the “Digital Savvy” efforts of the bank included work in teaching GMs of the desired approach and explaining “why” in effective ways:

 

My work also influenced the creation of new Curation roles as a transition into Learner-Centred modalities of learning. The focus had been on mLearning, Performance Support & Mobile Strategy. The portfolio of work also included the first program developed with iPad compatibility in mind. I also developed extensive relationships with external vendors and outsourcing partners.

 

At ASB Bank in New Zealand, I also managed the following areas on new project development: new end-to-end process for workforce training & development, development of technical design recommendations, technical specifications and requirements, stakeholder management across external vendors, subject matter experts and business partners.

 

 

The skills brought this job were:

  • Design Thinking
  • Exponential Technology awareness & new product offerings
  • Competitive research & analysis
  • Experience Design & brand loyalty

 

 

Other  internal innovation & storytelling programs I led:

 

  • TEDxASBGroup TEDx Licensee & Curator for the only active TEDx Corporate License in New Zealand. 
  • New Kiwi support & banking orientation through Auckland Regional Migrant Services (ARMS).
  • Speaking engagements with Youth across New Zealand and Pacific Island Nations.
  • Creating awareness of Startup Weekend events & fostering a culture of entrepreneurship.